PRIVACY POLICY

Effective Date: May 26, 2025

This Privacy Policy describes how TENWI.EU (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website (the “Site”), place orders, or interact with our Meta Ads (@TENWIOFFICIAL), in accordance with the Personal Data Protection Act B.E. 2562 (Thailand) (“PDPA”).

1. Information We Collect

We collect both personal and usage information for the purpose of providing and improving our services. This may include:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, shipping and billing addresses.
  • Demographic Information: City, profession (if provided).
  • Order Details: Products purchased, payment method (excluding full credit card information), order history, and any related communication.
  • Feedback: Product reviews, survey responses, or other voluntary submissions.

Information Collected Automatically

  • Usage Data: Pages viewed, time spent on the Site, search queries, and actions taken.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Location Data (optional): Collected only with your explicit consent.

2. Legal Basis for Processing (PDPA Compliance)

We collect and process your data based on the following lawful grounds under Thai law:

  • Your consent (e.g., for marketing communications or optional features)
  • Contractual necessity (e.g., to fulfill an order)
  • Legal obligations (e.g., accounting, taxation, consumer protection)
  • Legitimate interests (e.g., to analyze trends or improve services)

3. Use of Your Information

We use the information collected for purposes including:

  • To process and deliver your orders.
  • To personalize your experience and offer relevant content.
  • To understand customer demographics and preferences.
  • To communicate promotions or product updates (only with consent).
  • To comply with Thai legal requirements.
  • To prevent fraud or misuse of our services.

4. Sharing of Your Information

We may share your data with trusted third-party providers for:

  • Payment processing
  • Order fulfillment and logistics
  • Marketing and analytics (e.g., Meta/Facebook Ads)

All third-party service providers are contractually required to handle your data securely and in compliance with PDPA.

We may also disclose information:

  • If required by law, court order, or government authority.
  • To protect our legal rights or the safety of users and staff.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. You may control cookie preferences in your browser settings.

6. Social Media & Meta Ads

Interactions with our Meta Ads (@TENWIOFFICIAL) may result in data collection by Meta. Please review Meta’s Privacy Policy to understand how your data is handled on their platform.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described, unless a longer period is required under applicable Thai law (e.g., accounting regulations).

8. Your Rights Under Thai Law (PDPA)

You have the following rights with respect to your personal data:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete data
  • Right to erase data under certain conditions
  • Right to object to data processing in specific circumstances
  • Right to withdraw consent at any time (without affecting prior lawful processing)
  • Right to data portability, where applicable

To exercise any of these rights, please contact us at the email below.

9. Data Security

We implement reasonable security measures to protect your personal information. While we strive to ensure the integrity of our systems, no method of online transmission or storage is 100% secure.

10. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. Updates will be posted on this page with the “Effective Date” above.

12. Contact Us

If you have questions, contact us at:

📧 SHOP@TENWI.EU